Returns and Refunds

1.This return and refund policy only applies to online transactions through the official https://www.beautylife99.co/ website.

1. All sales are final. Once completed, no cash refunds will be issued for any defective items. We are limited to exchanges only.

2. We do not issue refunds for certain circumstances, such as a customer changing their mind or just not liking the item.

3. All sales and promotional priced items are non-returnable, non-refundable and non-exchangeable.

4. Orders cannot be canceled once accepted. No refunds or cancellations will be given.

5. BEAUTYLIFE GROUP will use its best efforts to ensure that orders are fulfilled correctly. In case of any damages or defects, please notify us as soon as possible via the contact us form, or contact us via e-mail on beautylife8899@outlook.com.

6. The customer must send the affected products back to our BEAUTYLIFE GROUP distribution center via logistics courier. Shipping costs must be borne by the sender.

7. The customer is responsible for the risk and condition of the returned products before they are returned to the BEAUTYLIFE GROUP Distribution Center. BEAUTYLIFE GROUP is not responsible for any loss or damage to the products until we receive them. Customers are advised to package the products securely to prevent any loss or damage to the products or their boxes or original packaging. Items will be inspected upon receipt.

8. BEAUTYLIFE GROUP is not responsible for lost/delayed/returned packages caused by third party delivery partners. However, we will assist you in tracking the parcel and checking the parcel.

 

What if I receive a damaged product?

First of all, we apologize for receiving damaged products.

1. Please notify us as soon as possible via the "Contact Us" form or email us at beautylife8899@outlook.com.

2. Replacement must be notified as soon as possible within 3 days of receiving the product.

3. No refunds, only exchanges.

4. Customers are required to attach a picture of the defective item.

 

What if I accidentally pay more than once?

Please note that customers should not click the "Pay" button twice even if the browser does not respond. Please refresh or cancel the transaction and start over.

1. Please notify us as soon as possible via the "Contact Us" form, or email us at beautylife8899@outlook.com.

2. Provide us with your order number.

3. You can choose to refund a certain amount (fees may apply)

4. The customer shall be responsible for any bank or application fees incurred as a result of the transaction between banks or applications.

5. If you choose to make a refund, a 4% administration fee will be deducted from the total value.

 

Repeat Returns

We offer a return policy to make your online shopping experience a pleasant one. We also monitor the number of customer returns and will flag returned products, and we reserve the right to refuse or cancel any customer order for repeat returns without a valid reason. We may also restrict or terminate the accounts of such customers or take other lawful action. We aim to protect our business interests as well as provide a fair and quality service to all our customers.

Last Updated: October 16, 2024

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at beautylife8899@outlook.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
2. Only items that have been purchased directly from beautylife8899@outlook.com Online Store can be eligible for a return.
3. Any beautylife8899@outlook.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
4. Goods are eligible for a return if the following are applied:

Incorrect:

• The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

• The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete beautylife8899@outlook.com Online Store product.

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
• Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
2. Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

Terms & Conditions

Welcome to Beauty Life online store. Terms and conditions stated below applies to all visitors and users of https://www.beautylife99.co/. You are bound by these terms and conditions as long as you're on https://www.beautylife99.co/.

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://www.beautylife99.co/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.beautylife99.co/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Beauty Life.

Comments and Feedbacks

All comments and feedbacks to Beauty Life will be remain beautylife8899@outlook.com. User shall agree that there will be no comment(s) submitted to the https://www.beautylife99.co/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that https://www.beautylife99.co/ may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold https://www.beautylife99.co/ harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own https://www.beautylife99.co/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on https://www.beautylife99.co/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

Termination

This agreement is effective unless and until either by the customer or https://www.beautylife99.co/. Customer may terminate this agreement at any time. However, https://www.beautylife99.co/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or nondelivery of Your Order.

【常见问题解答页面】

Q: 什么是护肤品和保健品？
A: 护肤品是指用于清洁、保湿、美白、防晒、抗衰老等目的的化妆品，如洁面乳、爽肤水、乳液、面霜、面膜等。保健品是指用于补充营养、调节机能、增强免疫力、预防疾病等目的的食品或药品，如维生素、矿物质、蛋白质、鱼油、蜂蜜等。

Q: 护肤品和保健品有什么好处？
A: 护肤品和保健品可以帮助你改善你的皮肤状况和身体健康，让你看起来更年轻、更美丽、更有活力。护肤品可以清洁你的皮肤，补充水分，防止干燥、粗糙、暗沉、老化等问题，保持你的皮肤光滑、紧致、透亮、弹性。保健品可以提供你所需的营养素，调节你的新陈代谢，增强你的抵抗力，预防各种疾病，保持你的身体健康。

Q: 护肤品和保健品有什么注意事项？
A: 护肤品和保健品在使用前，你应该先了解你的皮肤类型和身体状况，选择适合你的产品，避免过敏或不良反应。护肤品和保健品在使用时，你应该按照说明书或专业人士的建议，正确使用，避免过量或滥用。护肤品和保健品在使用后，你应该注意观察你的皮肤和身体的变化，如果出现任何不适或异常，你应该立即停止使用，并及时咨询医生或药师。

Q: 护肤品和保健品有什么区别？
A: 护肤品和保健品的区别主要在于它们的作用对象和作用方式。护肤品是作用于皮肤表层的化妆品，它们通过物理或化学的方式，改善皮肤的外观和感觉。保健品是作用于身体内部的食品或药品，它们通过营养或药理的方式，改善身体的功能和状态。

使用护肤品和面膜的注意事项

在使用我们的护肤品和面膜时，我们希望您能获得最佳的护肤体验。然而，每个人的皮肤类型和敏感度不同，因此在使用过程中请注意以下几点：

1. 皮肤测试
在使用任何新的护肤品或面膜前，建议先在手腕内侧或耳后进行皮肤测试。涂抹少量产品，等待24小时，观察是否有任何不适反应。如果出现红肿、瘙痒或其他不适，请勿继续使用该产品。

2. 停止使用
如果在使用我们的护肤品或面膜时，您感觉到任何不适，如刺痛、发红或过敏反应，请立即停止使用。用清水彻底清洗受影响的区域，并避免再次使用该产品。

3. 咨询专业人士
如果不适症状持续或加重，建议您咨询皮肤科医生或专业护肤顾问。他们可以为您提供专业的建议和解决方案，确保您的皮肤健康。

4. 产品存储
请将护肤品和面膜存放在阴凉干燥的地方，避免阳光直射和高温环境。正确的存储方式可以延长产品的使用寿命，并保持其有效性。

5. 遵循使用说明
每款护肤品和面膜都有其特定的使用方法和频率，请仔细阅读产品包装上的使用说明，并按照指示进行使用。过度使用或不当使用可能会导致皮肤问题。

我们致力于为您提供高质量的护肤产品，希望您在使用过程中感到满意。如果您有任何疑问或需要进一步的帮助，请随时联系我们👉beautylife8899@outlook.com