Returns and Refunds

1.This return and refund policy only applies to online transactions through the official https://www.beautylife99.co/ website.

1. All sales are final. Once completed, no cash refunds will be issued for any defective items. We are limited to exchanges only.

2. We do not issue refunds for certain circumstances, such as a customer changing their mind or just not liking the item.

3. All sales and promotional priced items are non-returnable, non-refundable and non-exchangeable.

4. Orders cannot be canceled once accepted. No refunds or cancellations will be given.

5. BEAUTYLIFE GROUP will use its best efforts to ensure that orders are fulfilled correctly. In case of any damages or defects, please notify us as soon as possible via the contact us form, or contact us via e-mail on beautylife8899@outlook.com.

6. The customer must send the affected products back to our BEAUTYLIFE GROUP distribution center via logistics courier. Shipping costs must be borne by the sender.

7. The customer is responsible for the risk and condition of the returned products before they are returned to the BEAUTYLIFE GROUP Distribution Center. BEAUTYLIFE GROUP is not responsible for any loss or damage to the products until we receive them. Customers are advised to package the products securely to prevent any loss or damage to the products or their boxes or original packaging. Items will be inspected upon receipt.

8. BEAUTYLIFE GROUP is not responsible for lost/delayed/returned packages caused by third party delivery partners. However, we will assist you in tracking the parcel and checking the parcel.

 

What if I receive a damaged product?

First of all, we apologize for receiving damaged products.

1. Please notify us as soon as possible via the "Contact Us" form or email us at beautylife8899@outlook.com.

2. Replacement must be notified as soon as possible within 3 days of receiving the product.

3. No refunds, only exchanges.

4. Customers are required to attach a picture of the defective item.

 

What if I accidentally pay more than once?

Please note that customers should not click the "Pay" button twice even if the browser does not respond. Please refresh or cancel the transaction and start over.

1. Please notify us as soon as possible via the "Contact Us" form, or email us at beautylife8899@outlook.com.

2. Provide us with your order number.

3. You can choose to refund a certain amount (fees may apply)

4. The customer shall be responsible for any bank or application fees incurred as a result of the transaction between banks or applications.

5. If you choose to make a refund, a 4% administration fee will be deducted from the total value.

 

Repeat Returns

We offer a return policy to make your online shopping experience a pleasant one. We also monitor the number of customer returns and will flag returned products, and we reserve the right to refuse or cancel any customer order for repeat returns without a valid reason. We may also restrict or terminate the accounts of such customers or take other lawful action. We aim to protect our business interests as well as provide a fair and quality service to all our customers.

Last Updated: October 16, 2024

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at beautylife8899@outlook.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.
2. Only items that have been purchased directly from beautylife8899@outlook.com Online Store can be eligible for a return.
3. Any beautylife8899@outlook.com Online Store product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
4. Goods are eligible for a return if the following are applied:

Incorrect:

• The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

• The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete beautylife8899@outlook.com Online Store product.

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
• Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
2. Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

Terms & Conditions

Welcome to Beauty Life online store. Terms and conditions stated below applies to all visitors and users of https://www.beautylife99.co/. You are bound by these terms and conditions as long as you're on https://www.beautylife99.co/.

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://www.beautylife99.co/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.beautylife99.co/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Beauty Life.

Comments and Feedbacks

All comments and feedbacks to Beauty Life will be remain beautylife8899@outlook.com. User shall agree that there will be no comment(s) submitted to the https://www.beautylife99.co/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that https://www.beautylife99.co/ may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold https://www.beautylife99.co/ harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own https://www.beautylife99.co/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on https://www.beautylife99.co/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

Termination

This agreement is effective unless and until either by the customer or https://www.beautylife99.co/. Customer may terminate this agreement at any time. However, https://www.beautylife99.co/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or nondelivery of Your Order.

【Soalan Lazim】

Q: Apakah itu produk penjagaan kulit dan suplemen kesihatan?
A: Produk penjagaan kulit merujuk kepada kosmetik yang digunakan untuk membersihkan, melembapkan, mencerahkan, melindungi dari sinar matahari, dan melawan penuaan, seperti pencuci muka, toner, losyen, krim, dan masker. Suplemen kesihatan merujuk kepada makanan atau ubat yang digunakan untuk menambah nutrisi, mengatur fungsi tubuh, meningkatkan imuniti, dan mencegah penyakit, seperti vitamin, mineral, protein, minyak ikan, dan madu.

Q: Apakah manfaat produk penjagaan kulit dan suplemen kesihatan?
A: Produk penjagaan kulit dan suplemen kesihatan dapat membantu memperbaiki keadaan kulit dan kesihatan tubuh anda, membuat anda kelihatan lebih muda, cantik, dan bertenaga. Produk penjagaan kulit dapat membersihkan kulit anda, menambah kelembapan, mencegah kekeringan, kekasaran, kusam, dan penuaan, serta menjaga kulit anda agar tetap licin, tegang, cerah, dan elastik. Suplemen kesihatan dapat menyediakan nutrien yang diperlukan, mengatur metabolisme, meningkatkan daya tahan tubuh, mencegah pelbagai penyakit, dan menjaga kesihatan tubuh anda.

Q: Apakah perkara yang perlu diperhatikan semasa menggunakan produk penjagaan kulit dan suplemen kesihatan?
A: Sebelum menggunakan produk penjagaan kulit dan suplemen kesihatan, anda harus memahami jenis kulit dan keadaan tubuh anda, memilih produk yang sesuai untuk mengelakkan alergi atau reaksi buruk. Semasa menggunakan produk penjagaan kulit dan suplemen kesihatan, anda harus mengikuti arahan atau nasihat profesional, menggunakan dengan betul, dan mengelakkan penggunaan berlebihan atau penyalahgunaan. Selepas menggunakan produk penjagaan kulit dan suplemen kesihatan, anda harus memerhatikan perubahan pada kulit dan tubuh anda. Jika terdapat ketidakselesaan atau kelainan, anda harus segera berhenti menggunakan dan berunding dengan doktor atau ahli farmasi.

Q: Apakah perbezaan antara produk penjagaan kulit dan suplemen kesihatan?
A: Perbezaan utama antara produk penjagaan kulit dan suplemen kesihatan adalah pada objek dan cara tindakannya. Produk penjagaan kulit adalah kosmetik yang bertindak pada lapisan luar kulit, memperbaiki penampilan dan rasa kulit melalui cara fizikal atau kimia. Suplemen kesihatan adalah makanan atau ubat yang bertindak pada bahagian dalam tubuh, memperbaiki fungsi dan keadaan tubuh melalui cara nutrisi atau farmakologi.

Perhatian Semasa Menggunakan Produk Penjagaan Kulit dan Masker

Semasa menggunakan produk penjagaan kulit dan masker kami, kami berharap anda dapat pengalaman penjagaan kulit yang terbaik. Namun, setiap orang mempunyai jenis kulit dan sensitiviti yang berbeza, jadi sila perhatikan perkara berikut semasa penggunaan:

1. Ujian Kulit
Sebelum menggunakan produk penjagaan kulit atau masker baru, disarankan untuk melakukan ujian kulit pada bahagian dalam pergelangan tangan atau belakang telinga. Sapukan sedikit produk, tunggu selama 24 jam, dan perhatikan jika terdapat reaksi ketidakselesaan. Jika terdapat kemerahan, gatal, atau ketidakselesaan lain, jangan teruskan penggunaan produk tersebut.

2. Hentikan Penggunaan
Jika anda merasa ketidakselesaan seperti rasa pedih, kemerahan, atau reaksi alergi semasa menggunakan produk penjagaan kulit atau masker kami, segera hentikan penggunaan. Bilas kawasan yang terjejas dengan air bersih dan elakkan penggunaan produk tersebut lagi.

3. Berunding dengan Profesional
Jika gejala ketidakselesaan berterusan atau bertambah buruk, disarankan untuk berunding dengan doktor kulit atau pakar penjagaan kulit. Mereka dapat memberikan nasihat dan penyelesaian profesional untuk memastikan kesihatan kulit anda.

4. Penyimpanan Produk
Simpan produk penjagaan kulit dan masker di tempat yang sejuk dan kering, elakkan dari sinar matahari langsung dan suhu tinggi. Cara penyimpanan yang betul dapat memanjangkan jangka hayat produk dan mengekalkan keberkesanannya.

5. Ikuti Arahan Penggunaan
Setiap produk penjagaan kulit dan masker mempunyai cara penggunaan dan kekerapan tertentu. Sila baca arahan penggunaan pada bungkusan produk dengan teliti dan ikuti arahan tersebut. Penggunaan berlebihan atau tidak betul boleh menyebabkan masalah kulit.

Kami berkomitmen untuk menyediakan produk penjagaan kulit berkualiti tinggi dan berharap anda berpuas hati semasa menggunakannya. Jika anda mempunyai sebarang pertanyaan atau memerlukan bantuan lanjut, sila hubungi kami pada bila-bila masa👉beautylife8899@outlook.com